How prepaid credits work
A prepaid balance keeps access to Relay's screening services running: you keep a balance topped up, and each report draws it down. Nothing about your integration changes.
Looping simulation. A blocked request is never charged, and there’s no session to reset once credits are added back.
Buy credits
Your org purchases credits from Relay ahead of time, separate from anything your renters pay.
Reports draw it down
Every completed screening report deducts from the balance. The screening flow itself doesn’t change.
Refill — auto or manual
Turn on auto-recharge to top up before you hit zero, or add credits manually any time.
Prepaid credits cover your org’s usage.
How or if renters pay for reports is your decision.
Draws from your org’s prepaid balance regardless of who ends up paying for the report.
Relay is the Merchant of Record and collects payment from your renter. Your cut is shared post-payment, less processing fees.
What happens at $0 balance?
New report requests are paused until the balance is topped up. Nothing is ever charged for a blocked request.
Does this change my integration?
No. The screening flow, SDK call, and response shape are unchanged — credits are a billing layer underneath.
Can I automate top-ups?
Yes. Turn on auto-recharge to refill the balance automatically before it runs out, or add credits manually any time.
Does this affect what renters pay?
No. Prepaid credits are a billing relationship between your organization and Relay. Prepaid credits do not change anything about your renter-facing pricing or payment flow.